I’ve been asked why for example, our Milwaukee Model #2604-22 M18 Heavy Duty FUEL 1/2″ Hammer Drill/Driver Kit Industrial Grade, is more expensive than other places for “The same thing”.
Well, they aren’t exactly the same thing. They may look the same, but what we sell is actually a Higher Quality Industrial Grade tool. These tools last longer and perform better than the commercial grade tools you see in local stores. Again, they look the same but are not. The Model Numbers are even different!
I had always wondered why some places had “the same thing” for a much higher price. I was told about someone who came into our store and asked that question and even after we told them the difference and that our products that we sell are industrial grade and are of higher quality than the commercial grade, he still went for the commercial grade from another store. About 2 or 3 weeks later, he came back in and told us that the one he bought was the commercial grade and that it broke very quickly. He ordered parts to fix it, but when he opened it up, he found out that he was unable to fix it because of how the commercial models are built. The manufacturer suggested that he send it into them to get it repaired but wanted around $100 to do so.
He ended up purchasing an industrial grade tool from us, (“The same thing”) and has never had a problem with it. He told us that he pushes that tool much harder than the commercial grade one and it out performs by miles. The man decided to open up the tool as well to see the inside, just in case he had to fix it in time, and said it was completely different than the commercial grade. He could actually get to each individual piece. None of the pieces were encapsulated together where he would have to have special tools to open it or just send it in at the manufacturers mercy of a repair price. The man told us he should have just spent the extra money in the first place and bought the industrial grade tool. He would have saved a lot of time, stress, and money.
This is just one of the many stories that we have heard and been a part of. If you are unsure about an item, would like some more information, need help deciding what is better for your needs, or are just researching, please contact us! We would rather you spend a little time contacting us and save yourself a lot of time, stress, and money in the long run than spending an arm and a leg while getting frustrated.